Refund policy

This policy covers aquarium food and supplies purchased from A+ Cichlids. Contact us within 30 days of delivery to request a return. Unopened food with its original seal intact and unused supplies or equipment in their original packaging are eligible for a change-of-mind return. Opened food and used consumables are generally ineligible for these returns for safety reasons.

Damaged, defective or incorrect goods

If an item arrives damaged, defective or different from what you ordered, keep the product and packaging and contact us as soon as possible. Send your order number, a description and photos of the item, shipping box and label where available. An opened package does not prevent you from reporting a fault or fulfillment error. Please do not use damaged food or equipment.

Starting a return

Email support@apluscichlids.com or text (863) 320-0938. Include your order number and the items involved. Wait for return instructions and the correct return address before mailing anything. We will arrange or cover required return shipping for a confirmed error, defect or transit damage. For an ordinary change-of-mind return, you pay return shipping and the original delivery charge is not refundable, except where required by law.

Refunds and replacements

We will confirm the outcome after reviewing your report or inspecting an authorized return. We issue approved refunds to the original payment method within 10 business days of approval. Your bank may take additional time to post the credit. We can arrange a replacement or store credit if you prefer and we agree. These terms do not limit mandatory consumer rights.

Read our shipping policy for delivery information.